Club Tefal

PRIVACY POLICY

Protecting your data is important to us. Therefore, we invite you to read the following rules carefully and to contact our data protection officer if you have any questions at: privacy@groupeseb.com.

How your Data is processed may vary, depending on whether it is collected through a Site or an Application. To find out the data controller responsible for the Site / Application you are using, please see the Legal Notice.

 

WHAT DATA DO WE COLLECT?

Depending on the Site / Application used, we collect different types of Data related to the following elements:

WEBSITES

  • Identification data(eg name, surname, postal address, e-mail address, telephone number)
  • Information on domestic issues(eg number of people at home, number of children, marital status)
  • Login data, cookies, technical data
  • Anonymized data

APPLICATIONS

Applications related to cooking activities (Actifry, Cookeo / Cook4Me, Companion / Prep & Cook, Smart & Tasty, Cake Factory, Cooking Connect, Reveil Café, Optigrill Smart, Krups Espresso, Latte Smart, Steam'up)

  • Identification data(eg last name, first name, postal address, e-mail address, telephone number)
  • Information on domestic issues(eg number of people at home, number of children, marital status)
  • Information on culinary preferences
  • Login data, cookies, technical data
  • Anonymized data

Applications for household products (My Smart Force, Pure Air)

  • Identification data(eg last name, first name, postal address, e-mail address, telephone number)
  • Information on domestic issues(eg number of people at home, number of children, marital status, pets)
  • Login data, cookies, technical data
  • Anonymized data
  • Geolocation data(Exclusive to Pure Air)

Personal Care Applications (Body Partner)

  • Identification data(eg last name, first name, postal address, e-mail address, telephone number)
  • Information on domestic issues(eg number of people at home, number of children, marital status)
  • Login data, cookies, technical data
  • Health data(eg height, weight, body size)
  • Anonymized data

 

ARE THESE DATA REQUIRED?

You may use the Site / Application without identifying yourself or sending us any Data. However, some Services or features are only accessible to users who have an account. Moreover, some of this Data is mandatory to meet the legal or contractual requirements. We will always process your data in accordance with applicable law.

 

BASIS OF PROCESSING

Your freely expressed consent to the processing of the Data

The processing of your data is necessary for the performance of our contractual obligations

The law requires us to collect this data

We process your Data based on the legitimate interests pursued in order to continuously improve our Services

Mandatory data are marked as such when collected; other Data are optional.

If you do not complete the required data, it will not be possible:

  • to access all or part of the Site / Application Services;
  • to receive the products or Services we offer.

Moreover, when you connect to the Site / Application through a third party solution, in particular through a social network, you authorize us, in accordance with the T&C of use, to collect and process the Data for which you have authorized public sharing through the parameters of this third-party solution. Therefore, we may use this Data to supplement the information we collect directly from you.

 

WHY DO WE COLLECT YOUR DATA?

To create your user account and login details, if you already have an account on another Site / Application belonging to the brand or another brand of the SEB Group. For more information, see the single account section.

To use information about your habits, practices and behavior to send you personalized information and offers, respecting your choices in this regard.

To provide you with information or service appropriate to your location.

To respond to your searches and requests for information about the products and services we provide, including by using the online chat tool.

To manage all orders placed on our Sites / Applications and in particular to send and track the ordered products, print invoices and process any complaints.

In order to offer you on the Site / Application content and personalized offers that you are probably interested in, based on the installed Cookies. You can manage these Cookies at any time by clicking on the link on each page of the Site / in the Application menu.

Be able to participate voluntarily in questionnaires, surveys or tests related to our products and services.

Be able to participate voluntarily in games or interactive questionnaires or receive refunds or sponsorships offered on the Site / Application.

To understand the functions provided on our Sites / Applications and to improve their operation by using cookies and other similar technologies. For more information, see the Cookies section.

To conduct market research and analyze trends to improve our products and services. The data we collect is not in a format that will allow us to identify you personally. This information will be processed in aggregate format, which means that we cannot personally identify users and may be combined with other aggregate data related to other users and with data collected by other entities within our Group.

To manage your subscription through an e-mail list (newsletter).

To allow you to share information from our Sites / Applications via email or social media. For more information about social sharing features, see the Cookies section.

To allow you to post Comments or Reviews on our Sites / Applications.

 

WHAT IS THE UNIQUE ACCOUNT?

We offer you a unique, simplified experience.

Therefore, when you create a user account on a Site or Application belonging to one of the brands of the SEB Group, you can use the same account to connect to another Site or application of the same brand or another brand of the SEB Group .

Similarly, when you create an account on a SEB Group Site or Application for the first time, we may collect the Data you sent to us before creating your account so that we can complete it. For example, you may have provided us with Data when you called Consumer Service or sent us Data when you participated in a sales campaign or when you signed up for a newsletter from one of the SEB Group's brands.

These operations make it easier for you to register, as you do not have to re-enter the information you have already provided.

This unique account can be used to manage your Data, to indicate your marketing choices and preferences, etc. at one point, on your customer page, for all brands for which you are recognized as a user.

 

WHO HAS ACCESS TO MY DATA?

We share your data only when strictly necessary and only for the following third parties:

  • our partner companies, only if you have agreed to do so;
  • our suppliers, to fulfill the purposes described above or to perform a task on our behalf (including support for sales, advertising, market research or customer service and account management, providing products or services now or in the future or for assignment prizes, contests or promotions);
  • our review service provider. Our service providers will have access to the Data that you communicate when submitting a Review.to the buyer of our company in case of a takeover;
  • to a third party, where this is provided for or authorized by law or a valid legislative provision, a judgment or regulation or if such disclosure is necessary in the course of an investigation or proceeding, in the national territory or in another country. . 

Finally, in accordance with the legal provisions (in particular Article 6 (1) of the European Data Protection Regulation and recital 48 of the same Regulation), we may disclose your Data to companies in the SEB Group for internal administrative purposes.

If a transfer, as described above, takes place in a country outside the European Union, we will implement your data protection measures in accordance with the legislation in force. Similarly, if you are outside the EU, your Data will be transferred within the EU, where it will be processed in accordance with the legal provisions of the European Data Protection Regulation

 

HOW LONG DO YOU KEEP MY DATA?

We retain your Data for the duration of the business relationship and for as long as is necessary to fulfill the purposes set forth in these T&C Terms of Use. Beyond this period, we will retain your Data solely in order to comply with our legal or regulatory obligations or to be able to establish proof of a right or a contract.

 

MY DATA RIGHTS

What are my rights?

In accordance with the applicable legal provisions, we guarantee the following rights:

Right of access

You can ask us to access all or part of your data.

Right to rectification

You may ask us to rectify all or part of your data that may be inaccurate or out of date.

Right to delete data

You may ask us to delete all or part of your Data, in particular if the Data is no longer needed to fulfill the purposes for which it was collected or if you withdraw your consent to the processing of the Data.

The right to opposition

You may object at any time to the processing of your Data for the purpose of the legitimate interests we pursue. However, we draw your attention to the fact that, regardless of your request, we may continue to process your data if there are legitimate or compelling reasons justifying the processing of your data or to establish, exercise or defend legal rights.

Right to restriction

You can request that your data be processed in a restricted manner (no processing, only storage) in the following cases:1) for the period necessary to verify the accuracy of your Data following a contestation by you of the correctness of your data;2) if you consider that the processing is illegal and that you want to request a restricted use of the data, instead of deleting them;3) if we no longer need to process your Data, but you need this Data to register, exercise or defend your rights;4) if you object to the processing of your Data and wish to restrict its use while checks are being carried out to determine whether the legitimate reasons we provide justify the continuation of the processing of the Data.

Right to portability

You may request that your data be exported to a third party when you have agreed to the collection of your Data or when your Data has been collected for the purpose of performing a contract.

Right to withdraw consent

In the case of processing carried out on the basis of your consent (), you will be able to withdraw your consent at any time.

Right to control data in case of death

You have the right to give us instructions on what we can do with your Data after your death.

How can I exercise my rights?

You can exercise your rights by clicking on the data management link on your customer page, directly accessing the "Contact Us" page, or by contacting the customer support department at the phone number provided on the Site / Application.

You also have the right to lodge a complaint with a data protection authority.

Your marketing preferences

Depending on your preferences, you may receive promotional and commercial offers that may interest you depending on your profile, about the products and services offered on the Sites and Applications of one or more brands of the SEB Group, by mail, e -mail, SMS and push notifications and from our partners, as appropriate.

You can choose not to receive such marketing messages at any time, via the unsubscribe link in the message or via the features on your smartphone or tablet for push notifications or by connecting to your customer page.

 

SECURITY OF PERSONAL DATA

We pay attention to the security and confidentiality of the data about you that we collect and hold. We take all reasonable steps to protect all information about you against misuse, influence and loss, as well as unauthorized access, modification or disclosure. No data is recorded about your bank details or your credit card. All your bank details or credit card information is processed by our external financial service provider and all transmissions or transfers of this financial data will be made exclusively. with SSL protection.